Refund and Returns Policy
Last Updated: 21th October 2025
At Abe Perfume, customer satisfaction is our top priority. We take pride in offering high-quality perfumes and ensuring that every order reaches you in perfect condition. Please read our policy below to understand our guidelines regarding refunds, returns, and exchanges.
1. Return Eligibility
We accept returns only for items that are defective, damaged, or incorrect upon arrival.
To be eligible for a return:
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The item must be unused, unopened, and in its original packaging.
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A return request must be made within 3 days of receiving the order.
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Proof of purchase (order number or receipt) must be provided.
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or exchanges for:
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Opened or used perfumes
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Items purchased on sale or during special promotions
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Products with damaged packaging caused by customer handling
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–14 working days.
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Refunds will be issued via the original payment method used during purchase.
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Shipping fees are non-refundable, unless the return is due to a mistake on our part.
4. Exchange Policy
If you received a defective or incorrect item, please contact us within 3 days of delivery. We will arrange for a replacement or exchange, subject to stock availability.
5. Return Shipping
Customers are responsible for covering the shipping costs when returning an item, unless the item received was defective or incorrect.
We recommend using a trackable shipping service to ensure your return reaches us safely.
6. Contact Us
To request a return, refund, or exchange, please contact us:
Email: abeperfumeboutique@gmail.com
Phone / WhatsApp: +60 11-2144 2939 / +60 11-2881 5377
Please include your order number, reason for return, and clear photos (if applicable) in your message.
7. Our Right to Refuse
Abe Perfume reserves the right to decline refund or exchange requests if the product does not meet our return conditions or if it is found to be used or tampered with.
